Terms of Service

1. In-Person Visit Mandatory

Every transaction must be completed face-to-face at our JP Nagar office on 32nd E Cross Road in Bengaluru. We do not provide home visits, doorstep collection, or any remote card processing services.

2. Cardholder Presence & Original ID

The individual whose name is embossed on the credit card must be physically present. You must carry the physical card and original valid government-issued photo ID (Aadhaar, PAN Card, Passport, Voter ID, or Driving Licence). Scans, photographs, or virtual card credentials cannot be processed.

3. Own Bank Account Transfers Only

Funds are transferred strictly and exclusively via IMPS to a verified savings or current account registered in the cardholder's own name. Transfers to friends, relatives, third-party wallets, or unverified accounts are strictly prohibited.

4. Service Charges & Disclosure

The service charge (from 2.5%) is clearly calculated and confirmed with the customer before initiating any transaction. Once agreed, the transaction is processed and the net amount is dispatched via IMPS with a confirmation UTR receipt.

5. Right of Refusal

C2C Enterprises reserves the absolute right to refuse or decline any transaction if the cardholder's identity cannot be verified, if documents appear irregular, if the physical card is damaged or unsigned, or if any policy violation is suspected.

6. Card Issuer Terms & Customer Responsibility

Customers are solely responsible for understanding and adhering to their credit card issuer's terms of service, billing cycles, and repayment schedules. C2C Enterprises is not an issuer, lender, or financial guarantor.

Last Updated: 2026-09-12